CONTRACTING CONDITIONS OF THE ONLINE STORE
MODIFICATION OF THESE CONDITIONS AND DURATION
may modify the conditions determined here at any time, being duly published as they appear here. The validity of the aforementioned conditions will depend on their exposure and will be in force until they are modified by others duly published. The last modification of the conditions is from 11/18/2020.
SECURITY
The website uses generally accepted industry information security techniques, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the user/client accepts that the provider obtains data for the purposes of the corresponding authentication of access controls.
Our secure server guarantees the privacy of the data you transmit to us. This privacy is achieved through the SSL protocol, encrypting the data sent using the RSA encryption system, so that no one can appropriate it since they do not have the necessary key. You can check that your browser is secure if the padlock symbol appears and you can also see that the URL changes slightly: it no longer begins with http but with https.
SHIPPING COSTS
Shipping and/or management costs are not included in the price and will be shown to you before completing your purchase, depending on the shipping address of each order. Below, we detail the shipping costs in the following table:
- Spain: €2.95 (peninsula), €4.95 (Balearic Islands)
- For shipments to the Canary Islands, please contact us first.
- Europe: €8.95. Rest of the World: €9.95
Delivery time in Spain: Between 1 and 2 days.
PLACING THE ORDER
To place an order it is necessary to connect to www.hldstore.com, and register as a user, completing the electronic form that appears at all times on the website of the online store and following the instructions indicated in the same. After registration, and to proceed with the purchase of products, you must add the product you wish to purchase to the basket, according to the instructions on the screen, completing for this purpose the order form provided and validating it.
The prices presented on the website are valid only and exclusively for online orders placed on www.hldstore.com. All prices published on our website are VAT included. The validation of the order by the client expressly implies knowledge and acceptance of these general contracting conditions as part of the conclusion of the contract.
Once the purchase has been made and in the shortest possible time, always before 24 hours have passed from the execution of the purchase, the Customer Service of will send you by e-mail. -mail a proof of purchase.
If you do not agree with the data contained in said confirmation, you may request its modification or cancellation of the contract.
LANGUAGE OF FORMALIZATION OF THE CONTRACT
The language or languages ​​in which the contract may be formalized on this website is Spanish.
PRODUCT AVAILABILITY
The selection of products offered on www.hldstore.com, is valid as long as the products are visible on the website. As it is electronic commerce, the stock is updated online, so it could eventually happen that the stock runs out during the purchasing process.
If this case occurs, we will inform you immediately to offer you an alternative or refund the amount paid for the product.
WAY TO MAKE CLAIMS
To make any claim in relation to the obligations established in Article 110 of Law 3/2014, you must contact us.
FAILURE TO EXECUTE THE CONTRACT
In the event of non-execution of the contract by the entity due to the purchased product not being available or for any other reason, the client will be informed of this lack of availability and/or reason that justifies it and will recover the sums without any undue delay. that has been paid under it. In the event of unjustified delay on the part of regarding the return of the sums paid, the client may claim to be paid double the amount owed, without prejudice to their right to be compensated for damages suffered in excess of said amount.
SHIPPING MODE AND TIMES
The products are sent to the shipping address that you have indicated in the order. In the case of placing an order for several items with different availabilities, the shipping time will take into account the longest expected delivery. In exceptional cases, will reserve the right to break down the order, sending the available items and leaving the unavailable items pending a second shipment.
To carry out the transportation and delivery of shipments, we have chosen a courier company of recognized prestige.
The established shipping time will depend on the order requested. It will be approximately five business days from receipt of payment, considering business days Monday through Friday.
In the event that the customer detects any problem at the time of delivery of their order (damaged packaging, missing or damaged products), they must indicate it in writing on the carrier’s delivery note, and contact them within 14 days following the delivery. reception. No return of a damaged item will be accepted, as well as a claim for a missing item, if it has not been communicated within the established period, sending us photos and a description of the problem.
All this without prejudice to the right of guarantee for products that do not comply with the contract that assists every consumer, in accordance with current regulations.
In case your order has been sent and you do not have news of the delivery, you can contact our Customer Service through: info@hldstore.com
PAY
accepts payment by Credit Card, you can use Visa and MasterCard. If you make payment with a VISA or Maestro card, your card will be charged on a deferred basis, that is, at the time of sending. This way, only items shipped and at the time of shipping will be charged. In the event that the POS informs about the denial of the card, the order will be automatically cancelled, informing the customer online of the cancellation. For payments made with cards issued outside of Spain, it is necessary that the issuing bank is covered by the Secure Electronic Commerce Security Protocol (CES). Payments with cards that do not meet this requirement will not be accepted. As an alternative we propose the transfer payment. reserves the right to reject any transaction made with a credit card. In this case we will proceed to refund the cash to the original card. In these cases and if the client is interested in progressing with the purchase of the items, we will request a bank transfer.
RIGHT OF WITHDRAWAL
If you are not satisfied, you can return your purchases made at www.hldstore.com at our office located at , by completing the withdrawal document that you can download here.
The maximum period to request a return is stipulated in the following periods, from receipt of the order:
-14 calendar days for all products in our online store.
The return will be made in the same payment method as the purchase. This right is additional to the right of guarantee recognized in RDL 1/2007 of November 16 on the defense of consumers and users.
The circumstances that may cause a return are the following:
- a) If the product you have ordered does not satisfy you: You can return it via courier to .We will refund the amount of the product but not the costs of returning the product.
- b) If you wish to exchange for another item, the return costs will not be assumed by
- c) Product that, by mistake, does not correspond to the order: will bear the costs of collecting the wrong product and delivering the corresponding product to the order placed.
- d) The products must be packaged and unsealed. The packaging must be in perfect condition and retain all its original accessories and instructions in order to be returned.
Neither in physical stores nor in the online store of , returns of products that have not been purchased in the entity will be accepted.
In all cases, the products must be in perfect condition, in their original packaging and with the manuals, accessories or promotional gifts, if applicable, included.
In accordance with article 103 of Law 3/2014 on the Defense of Consumers and Users, the right of withdrawal is excepted for those products that are clearly personalized or that have been made in accordance with the client’s specifications.
Download the withdrawal document here.
CANCELLATION OF THE ORDER
In the event that an order is canceled before departure, the customer will not have any costs. In the event that an order is canceled after the merchandise has shipped, the customer will be responsible for the shipping costs as well as the costs of returning the order.
PRODUCT WARRANTY
The warranty period is 2 years, from the delivery of the product, although it does not include deficiencies caused by negligence, knocks, incorrect use or improper manipulation, or materials that are worn out by use. Unless proven otherwise, it will be presumed that the lack of conformity that appears within 6 months after the delivery of the product, whether new or second-hand, already existed when the thing was delivered, except when this presumption is incompatible with the nature of the product or the nature of the lack of conformity. reserves the right to request verification of the origin of the problem from an official technical service of the brand. If there is a defect caused by misuse, the repair will be billable. In those cases that justify the application of the guarantee, the option will be to repair, replace the item, discount or return, under the legally established terms.
REFUND OF AMOUNTS PAID
The refund will be made through the payment method you used for the purchase.
will not refund the amount or resend any merchandise until the receipt and condition of the packaging and accessories of the item being returned or exchanged has been verified in our warehouses. The price to be returned is the one that originally appeared in the order, except for transportation costs. Once the correct condition of the returned product has been verified, will proceed to refund the amount within a maximum period of 15 days.
APPLICABLE LAW AND JURISDICTION
The relationship between and the USER will be governed by current Spanish regulations and any controversy will be submitted to the Courts and Tribunals of the corresponding city.
ONLINE DISPUTE RESOLUTION PLATFORM
The entity is committed to online dispute resolution in consumer matters in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform that is available at the following link:
http://ec.europa.eu/consumers/odr/
Consumers will be able to submit their complaints through the online dispute resolution platform.
